How can we help you today?
On 28 February 2022, Westpac Group completed the sale of its New Zealand life insurance business Westpac Life-NZ- Limited (Westpac Life) to New Zealand insurance company Fidelity Life Assurance Company Limited (Fidelity Life). Westpac Life was renamed Fidelity Insurance Limited (Fidelity Insurance).
In March 2023, the Reserve Bank of New Zealand approved a business transfer to combine Fidelity Insurance with Fidelity Life. From 30 June 2023, Westpac life insurance products are underwritten by Fidelity Life. All policies continue under the same terms and conditions and the claims process remains unchanged.
General enquiries.
We’re available Monday - Friday, between 8.30am and 5pm.
If you’re phoning from New Zealand:
If you’re phoning from outside New Zealand:
For a general policy enquiry, cancellation or change:
westpac.insurancehelp@fidelitylife.co.nz
For applications in progress:
Claims.
We’re available Monday - Friday, between 8.30am and 5pm.
For an existing claim:
westpac.claims@fidelitylife.co.nz
For new claims:
Fidelity Life, PO Box 27031, Marion Square, Wellington 6141, New Zealand
Things you should know.
Westpac life insurance products are arranged by Westpac New Zealand Limited ("Westpac") and underwritten by Fidelity Life Assurance Company Limited ("Fidelity Life"). None of Westpac Banking Corporation ABN 33 007 457 141 (incorporated in Australia), Westpac, or any member of the Westpac Group of companies guarantee the obligations of, or any products issued by, Fidelity Life or any member of the Fidelity Group of companies.
Terms, conditions, exclusions and limits apply to Westpac life insurance products and more detail can be found in the relevant policy document. The availability of any insurance cover is subject to the acceptance and approval of a complete application. Any claim payment is subject to your claim being accepted.
Westpac accepts no responsibility for the availability or content of any third party websites and makes no representation as to the accuracy or currency of the materials.