Contact us - How can we help you today?

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Use this form to tell us about any changes.

You can start the claim process using this form.

Use this form to change your payment type or frequency.

Use this form to find out how much you owe or when your next payment is.

Use this form to request a copy of your policy schedule, policy wording or renewal documents.

If you'd like to make a complaint, please visit our complaints page for details on what to do next.

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If you're a Westpac life insurance customer you can get in touch here.

Use this form if there is something else we can help you with.

Use this form if there’s something else we can help you with.

General enquiries.

Our office hours are 8am - 5pm, Monday – Friday.

We’re closed on public holidays.

Existing and new customers:

0800 88 22 88

Westpac life insurance customers:

0800 738 641

Life 360 and Business 360 customers:

0800 754 754

If you’re phoning from outside New Zealand:

+64 9 373 4914

Our office hours are 8am - 5pm, Monday – Friday.

Physical address:
Fidelity Life House, Level 4, 136 Fanshawe Street, Auckland 1010

Postal address:
PO Box 37-275, Parnell, Auckland, 1151

Location:

Kristy Thompson