How can we help you today?

How can we help you today?

Menu
Select an option.

Update your contact details.

Use this form to tell us about any changes.

Make a claim.

You can start the claim process using this form.

Change payment details.

Use this form to change your payment type or frequency.

Request a financial adviser.

Use this form to request a financial adviser.

Payment query.

Use this form to find out how much you owe or when your next payment is. 

Request your policy documents.

Use this form to request a copy of your policy schedule, policy wording or renewal documents.  

Complaints.

If you'd like to make a complaint, please visit our complaints page for details on what to do next.

Feedback.

We love feedback – if you have thoughts, feedback for us, or you’d simply like to give a compliment, please complete our feedback form.

Westpac life insurance customers.

If you're a Westpac life insurance customer you can get in touch here.

Something else?

Use this form if there is something else we can help you with. 

Need help with something else?

Use this form if there’s something else we can help you with.

Get in touch.

General enquiries.

Fidelity Life customers – Our office hours are 8am - 5pm, Monday - Friday.

We’re closed on public holidays.

For Westpac life insurance customers – please click here.

Existing and new customers:

0800 88 22 88

Fax 09 308 9953

Westpac life insurance customers:

0800 738 641

westpac.insurancehelp@fidelitylife.co.nz

Life 360 and Business 360 customers:

0800 754 754

lifecover@fidelitylife.co.nz

If you’re phoning from outside New Zealand:

+64 9 373 4914

Head office.

Our office hours are 8am - 5pm, Monday – Friday.

Physical address:
Fidelity Life House, Level 4, 136 Fanshawe Street, Auckland 1010

Postal address:
PO Box 37-275, Parnell, Auckland, 1151

Location:

Media contacts.

Marina Ohtsuka

marina.ohtsuka@fidelitylife.co.nz

021 257 2666