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A helping hand.
⚠ We’ve experienced a technical issue, with some customer direct debits or credit card payments for some of our policies.
The issue is now resolved. If you noticed your payment didn’t come out of your account as scheduled on 7 and 8 May, please be aware that you will see the transaction go through on Friday 9 May. Meanwhile your cover with us is not impacted.
We’re sorry for any inconvenience that this may have caused you. We’re working hard to understand and address the cause of this issue.
Life can throw the unexpected at you. That's why you take out insurance. If the worst happens, you want to trust that you or your family will have the resources to deal with it. That trust is something we take seriously at Fidelity Life. Every day, we put all our effort into guiding customers like you through tough situations and getting insurance claims paid.
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* Fidelity Life has an A- (Excellent) financial strength rating from A.M. Best. The rating scale that this rating forms part of is available for inspection at our offices. For more information please visit Fidelity Life's financial strength page.